The John H. Stamler Police Academy is pleased to announce a special Alternate Route course option for Individuals with no prior experience who are interested in becoming trained as 9-1-1 dispatchers. The five-day Emergency Communications Operator (Basic Telecommunications Operator) Certification I course is open to individuals who currently are not employed by a law enforcement agency. The course will run from Monday through Friday, December 7 through 11, 2009, from 9 a.m. to 4 p.m.
“The course will provide the basic level of certification required by the state for personnel working for a police department or other dispatch agency where 9-1-1 calls are answered,” said Sandy Danco, Police Academy Director. Students who successfully complete this course will possess the fundamental skills required to begin working as a 9-1-1 call taker,” he said, “and will be certified by N.E.C.I., a national 9-1-1 training agency.”
There are no prerequisites for this course and no dispatcher experience is required. The $395 course tuition, which includes payment for the manual and certification fees, must be paid in full prior to the first day of class.
The course content includes an overview of dispatch procedures, legal and liability issues, techniques for handling 9-1-1 calls, handling a caller with “special needs,” and the history of the New Jersey 9-1-1 System. This course includes a full day of role-playing involving simulated 9-1-1 calls.
Danco noted that Individuals who have successfully completed the Emergency Communications Operation Certification, and who hold a valid CPR card from the American Red Cross or the American Heart Association, can also elect to take the Emergency Medical Dispatch Certification I course, which runs the following week, from Monday through Thursday, December 14 through 17, 2009, from 9 a.m. to 4 p.m.
This four-day course provides the next level of certification for personnel who are already certified as an Emergency Communications Operator (ECO). This is a required course for anyone working for a police department or other agency that receives 9-1-1 medical calls. Topics covered include responsibilities of the Emergency Medical Dispatcher (EMD), legal/liability issues, giving medical instructions by telephone, and the use of emergency medical dispatch guide cards. The course includes more than a day and a half of role-playing involving simulated 9-1-1 medical calls.
Students who successfully complete this course will possess the fundamental skills necessary to handle 9-1-1 medical calls. The tuition for this course is $240, which must be paid in full prior to the first day of class.
Course registration forms are available online at www.ucnj.org/policeacademy,
or call 908-889-6112. |
